Welcome to the team! We are glad you’re here!

Below you will find answers to many of your operational questions!

As you are aware, you run your own business including hours, service offerings, pricing, benefits, taxes and social pages. You are not an employee of

ESX Spa + Lofts

  • We advise you to use ESX in your branding posts, update your business social media profiles (name, tag or bio) to include “@esxspa+lofts”. i.e. (Lash by Louise @ ESX) as this will help your brand identity and visiblity.

  • We recommend you follow our general operating templates for customer communication such as booking confirmation emails and text reminders. These are automatically sent and configured, you will not need to create or manage this.

  • We also urge you to follow our spa standard cancellation policy which can be found here.

  • As agreed to in your lease, you must be mindful of the other lessee’s space and property.

  • You can decorate and arrange your space as you please, but must get approval for painting and use the provided hanging hardware.

  • You will be included in the spa’s marketing efforts.

  • Drop off business cards at the other local businesses.

  • Invest in a loyalty program (could just be as simple as punch cards). Customer loyalty is important for businesses because it can lead to increased sales, revenue, and profitability.

    • Loyal customers will: 

      • Spend more: Loyal customers spend more than first-time customers and are more likely to make repeat purchases. 

      • Refer others: Loyal customers may refer others to your business. 

      • Pay more: Loyal customers may be willing to pay a premium for your products or services. 

      • Stay with you: Loyal customers may stay with your business for years, even if they're offered a better deal elsewhere. 

      • Leave good reviews: Loyal customers may leave better reviews for your business. 

Mangomint Booking Software:

  • We’ve recently transitioned to a new booking and POS system to make managing your appointments and sales easier. For support, tutorials, and answers to most questions on how to use the system, please visit the official Mango Mint learning site link here: https://www.mangomint.com/learn/

  • This will be your go‑to resource for using the system confidently and efficiently.

Marketing:

  • We will promote you on our business social pages and announce your addition to the spa effective immediately.

  • We urge you to join Facebook groups of Delaware to promote your business, such as “Delaware In The Know”, “Whats Up In Delaware” and “Delaware Mom’s In The Know”.

  • You will be included in the spa’s monthly marketing efforts.

How does retail work?

  • Retail products, descriptions and prices will need to be added to your intake form to be sold at the spa, this can be updated but will need to be communicated to Elaina. Changes will be made within 24 hours.

How do service emails get sent?

  • Emails are automatically sent to your clients upon booking, to confirm their appointment, as well as a 48 hour email and text reminder for upcoming appointments.

  • Cancellation/Rescheduling emails will be sent, outlining our policy.

* The aforementioned operational guidelines are recommended but optional. If you do not wish to follow one or more of the recommended guidelines above, none of them will apply and your business will be fully autonomous within the salon. (Website, client communications, payment processing, etc.) *